Privacy Policy

1. Information We Collect

me707 collects various categories of information necessary to provide gaming services, comply with regulatory obligations, prevent fraud, and enhance user experience. The types of information we collect include:

1.1 Personal Identification Information

During account registration and verification processes, we collect personal identification information including your full legal name, date of birth, gender, nationality, residential address within the Philippines, valid mobile phone number, email address, and government-issued identification documents such as Philippine National ID, passport, driver's license, or other officially recognized identification cards. This information is required to verify your identity, confirm you meet the minimum age requirement of twenty-one (21) years, comply with Know Your Customer (KYC) regulations, and prevent identity theft or account fraud.

1.2 Financial and Payment Information

To facilitate deposits and withdrawals, me707 collects financial information including bank account details, e-wallet account information (GCash, Maya, GrabPay), payment card numbers (when applicable), transaction history, deposit and withdrawal amounts, and verification documentation for payment methods. We process this information through secure, encrypted payment gateways and do not store complete credit or debit card numbers on our servers. Payment processors may collect and store financial data independently according to their own privacy policies and Payment Card Industry Data Security Standards (PCI DSS) compliance requirements.

1.3 Gaming and Account Activity Data

We automatically collect information about your gaming activities and platform usage, including games played, bet amounts and frequencies, win and loss records, bonus participation and redemption, session duration and login timestamps, IP addresses and device identifiers, browser type and operating system information, referral sources and marketing campaign tracking, and customer support interactions. This data helps us improve our services, detect fraudulent behavior, resolve disputes, personalize your gaming experience, and fulfill regulatory reporting obligations.

1.4 Communications and Correspondence

When you communicate with me707 customer support, marketing team, or compliance department through live chat, email, phone, or social media channels, we collect and retain records of those communications including the content of your messages, attachments you provide, dates and times of contact, and the nature of your inquiries or complaints. This information is used to provide effective customer service, investigate issues, train support staff, and maintain legal records of our interactions with users.

1.5 Technical and Behavioral Data

Our platform automatically collects technical information through cookies, web beacons, and similar tracking technologies, including clickstream data showing which pages you visit and in what order, search queries entered on our platform, time spent on various pages or games, mouse movements and scroll behavior (for fraud detection), device fingerprints and unique identifiers, geolocation data (to verify you are accessing the platform from within the Philippines), and network connection information. You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

2. How We Use Your Information

me707 uses collected information for the following lawful purposes:

2.1 Service Provision and Account Management

We use your personal information to create and maintain your gaming account, process your registration and identity verification, authenticate your login credentials, enable deposits and withdrawals, provide access to games and betting markets, track your account balance and transaction history, administer bonuses and promotions, and facilitate communications regarding your account status or service updates. This processing is necessary for the performance of our contract with you and to fulfill our obligations as a licensed gaming operator.

2.2 Legal and Regulatory Compliance

As a regulated gaming platform operating in the Philippines, me707 must use your information to comply with various legal obligations including age verification to prevent underage gambling, anti-money laundering (AML) screening and transaction monitoring, combating the financing of terrorism (CFT), responsible gaming compliance and self-exclusion enforcement, tax reporting and financial record-keeping, responding to lawful requests from government authorities or law enforcement agencies, and maintaining audit trails required by gaming regulators. We retain records for the duration required by applicable laws, which may extend beyond account closure.

2.3 Fraud Prevention and Security

Protecting the integrity of our platform and safeguarding users from fraud is paramount. We analyze your information to detect suspicious activity patterns, prevent multiple account creation by the same individual, identify collusion or cheating in games, block access from prohibited jurisdictions, prevent unauthorized account access and identity theft, investigate disputes and chargebacks, and protect against cybersecurity threats. We may share information with fraud prevention agencies and other gaming operators through industry databases designed to combat organized gambling fraud, always in compliance with data protection regulations.

2.4 Customer Service and Support

Your information enables us to provide responsive customer support by addressing inquiries and technical issues, resolving disputes regarding bets or account balances, investigating complaints about service quality or platform functionality, providing personalized assistance based on your account history, and following up on previous support interactions to ensure satisfactory resolution. Our support team accesses only the information necessary to assist with your specific request.

2.5 Platform Improvement and Personalization

We analyze aggregated and anonymized usage data to enhance platform performance, identify and fix technical bugs, understand which games and features are most popular, optimize site navigation and user interface design, develop new products and services based on user preferences, and personalize your experience by recommending games similar to those you have enjoyed previously. Where personalization involves automated decision-making that significantly affects you, we provide opportunities to opt out or request human review.

2.6 Marketing and Promotional Communications

With your consent, me707 may use your contact information to send promotional materials about new games, special bonuses, tournaments, and exclusive offers tailored to your gaming preferences. You can unsubscribe from marketing communications at any time through the unsubscribe link in emails, your account communication preferences, or by contacting customer support. Even if you opt out of marketing, we will continue to send transactional communications related to your account, such as deposit confirmations, withdrawal processing updates, and important service announcements.

3. How We Share Your Information

me707 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processors that handle deposits and withdrawals, identity verification services that confirm your age and identity, cloud hosting providers that store our databases securely, customer support platforms that enable our support team to assist you, marketing and analytics services that help us understand platform usage, game providers whose titles appear on our platform, and cybersecurity firms that protect against threats. These service providers are contractually obligated to use your information only for the specified purposes and to maintain confidentiality and security standards consistent with this Privacy Policy and applicable data protection laws.

3.2 Legal and Regulatory Authorities

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to comply with legal processes such as court orders, subpoenas, or warrants, respond to claims that your use of the platform violates third-party rights, cooperate with government investigations or regulatory inquiries, protect the rights, property, or safety of me707, our users, or the public, enforce our Terms and Conditions or investigate violations thereof, or prevent illegal activities, fraud, or threats to platform security. We will notify you of such disclosures when legally permitted to do so.

3.3 Business Transfers and Corporate Transactions

In the event that me707 undergoes a merger, acquisition, sale of assets, bankruptcy, or other business transition, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy. You will have the opportunity to delete your account before such transfer if you do not wish your information to be transferred to the new entity.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry research, market analysis, demographic studies, or similar purposes. This information does not contain personally identifiable details and is used to understand broader trends in the gaming industry rather than individual behavior patterns.

4. Data Security Measures

me707 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Encryption and Secure Transmission

All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols with 256-bit encryption. Sensitive information such as passwords is stored using strong, irreversible hashing algorithms rather than plain text. Financial transactions are processed through PCI DSS compliant payment gateways that employ additional layers of encryption and tokenization to protect your payment details.

4.2 Access Controls and Authentication

We restrict access to your personal information to authorized employees, contractors, and service providers who require such access to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations and receive regular training on data protection best practices. Multi-factor authentication is required for administrative access to our systems. We implement role-based access controls to ensure individuals can only access information necessary for their specific responsibilities.

4.3 Infrastructure Security

Our servers and databases are hosted in secure, geographically distributed data centers with redundant power, climate control, fire suppression, and 24/7 physical security monitoring. We employ firewalls, intrusion detection and prevention systems, regular vulnerability scanning, and penetration testing to identify and address potential security weaknesses. Our security infrastructure is reviewed and audited regularly by independent cybersecurity experts.

4.4 Incident Response and Breach Notification

Despite our best efforts, no system is completely immune to security breaches. In the unlikely event of a data breach that compromises your personal information, me707 will notify affected users and relevant regulatory authorities as required by the Data Privacy Act of 2012 within seventy-two (72) hours of becoming aware of the breach. Notifications will include the nature of the breach, types of information potentially compromised, measures taken to contain the breach, and recommendations for protective steps you should take.

5. Data Retention and Deletion

me707 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Specific retention periods include:

Account and identification information is retained for the duration of your active account and for five (5) years following account closure to comply with anti-money laundering regulations and to address potential disputes or legal claims. Transaction records and betting history are retained for seven (7) years as required by financial recordkeeping laws and tax regulations. Customer support communications are retained for three (3) years for quality assurance and dispute resolution purposes. Marketing consent records are retained until you withdraw consent, plus an additional two (2) years to demonstrate compliance with data protection requirements.

After applicable retention periods expire, we securely delete or anonymize your personal information so that it can no longer be associated with you. Upon your request, we will delete your information earlier than scheduled retention periods, except where we are legally required to retain certain records. Account closure does not automatically trigger immediate data deletion due to regulatory requirements, but you can request expedited deletion of non-essential information through our Data Protection Officer.

6. Your Privacy Rights Under Philippine Law

The Data Privacy Act of 2012 grants you specific rights regarding your personal information. me707 respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to obtain confirmation of whether we are processing your personal data and to access the data we hold about you. You can review most of your account information directly through your account dashboard. For a comprehensive copy of all personal data we maintain, you may submit a written request to our Data Protection Officer.

6.2 Right to Rectification

You have the right to correct inaccurate personal information and to complete incomplete data. You can update most information through your account settings. For changes to verified identity information, you may need to submit supporting documentation to our compliance team.

6.3 Right to Erasure

You have the right to request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, you withdraw consent on which processing is based, you object to processing and there are no overriding legitimate grounds, or the data has been unlawfully processed. This right is not absolute and may be limited by legal obligations to retain certain records.

6.4 Right to Object and Restrict Processing

You have the right to object to processing of your personal data for direct marketing purposes at any time. You also have the right to restrict processing in certain situations, such as when you contest the accuracy of the data or object to processing while we verify whether legitimate grounds override your rights.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another gaming operator. We will provide your data in CSV or JSON format upon request.

6.6 Right to Withdraw Consent

Where we process your information based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal. To withdraw marketing consent, use the unsubscribe link in promotional emails or update your communication preferences in your account settings.

To exercise any of these rights, contact our Data Protection Officer through the designated channels provided at the end of this policy. We will respond to your request within fifteen (15) days and complete the requested action within a reasonable timeframe not exceeding one (1) month, unless legally permitted to extend this period for complex requests.

7. International Data Transfers

While me707 primarily operates within the Philippines and stores data in Philippine data centers, some of our service providers may be located outside the Philippines. When we transfer your personal information internationally, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses, adequacy decisions by the National Privacy Commission, or binding corporate rules. We will not transfer your data to jurisdictions without adequate data protection unless necessary for service provision and with appropriate safeguards in place.

8. Children's Privacy

me707 does not knowingly collect personal information from individuals under twenty-one (21) years of age. Our Terms and Conditions explicitly prohibit account registration by minors. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information from our systems and permanently close any associated account. Parents or guardians who believe their child has provided personal information to me707 should contact us immediately so we can remove such information.

9. Cookies and Tracking Technologies

me707 uses cookies, web beacons, and similar technologies to enhance platform functionality, remember your preferences, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

Essential cookies are necessary for platform operation and cannot be disabled without impairing core functionality such as login authentication and security features. Functional cookies remember your preferences and settings to provide a more personalized experience. Analytical cookies help us understand how users interact with our platform by collecting aggregated usage statistics. Marketing cookies track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings by blocking all cookies, accepting all cookies, or receiving notifications before cookies are stored. Note that disabling essential cookies will prevent you from using key features of the me707 platform. Third-party cookies from game providers and analytics services are subject to those providers' respective privacy policies.

10. Changes to This Privacy Policy

me707 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes that significantly affect your privacy rights or how we handle your information, we will notify you via email to your registered address and display a prominent notice on the platform homepage. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of me707 services after changes to this Privacy Policy constitutes your acceptance of the modified terms. If you do not agree with the revised policy, you should cease using our services and close your account. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Information

For questions, concerns, or requests related to this Privacy Policy or how me707 handles your personal information, please contact our Data Protection Officer through the following channels:

Email: Submit privacy-related inquiries through the support email address provided on our contact page

Live Chat: Available 24/7 through the platform with Filipino, Bisaya, and English language support

Written Correspondence: Address formal privacy requests or complaints in writing to the Data Protection Officer at the business address listed on our contact page

We strive to address all privacy inquiries within fifteen (15) days of receipt and to resolve issues promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12. Responsible Gaming and Privacy

me707 uses personal information to support responsible gaming initiatives, including monitoring for signs of problem gambling behavior, enforcing deposit and loss limits you set, implementing self-exclusion requests across our platform, providing reality check reminders based on session duration, and restricting access to users who have requested exclusion. While these measures involve processing your gaming activity data, they are necessary for our commitment to player protection and comply with regulatory requirements. Your participation in responsible gaming programs is confidential, and we do not share this information except as required by law or regulatory authorities.